Bridging Business and IT: How GRK Aligned Business Needs and Technical Implementation with Qlerify
Nikolaus Varzakakaos
Jun 3
5 min

Introduction

GRK, a prominent infrastructure company with nearly 1,100 professionals across Finland, Sweden, and Estonia, specializes in designing, building, and maintaining roads, highways, tracks, and bridges. Their expertise extends to environmental services, making them a comprehensive solution provider in the infrastructure sector. 

When Jarmo joined GRK's IT department, he identified significant opportunities to streamline how the company gathered and documented system requirements from business stakeholders. This case study explores how GRK transformed their requirements engineering process with Qlerify, creating a more efficient bridge between business needs and technical implementation.

"Qlerify gave us a common language between business and IT teams, dramatically improving our requirements quality."
- Jarmo, Head of IT at GRK

Challenges

Upon joining GRK, Jarmo quickly identified several improvement areas in the company's system requirements gathering process:

  • GRK had no standardized and efficient format that both business and IT teams could understand for documentation of processes, system requirements, and data 
  • GRK needed to improve its methods for scoping IT projects and for prioritizing development efforts

Solution

Jarmo began searching for a comprehensive solution with specific objectives in mind. He wanted a platform that:

  1. Was built on proven software engineering methodologies like Domain-Driven Design, Scrum, User Story Mapping, and Event Storming
  2. Provided effective best practices and guidance for gathering system requirements
  3. Generated system specifications and models suitable for both internal developers and external vendors
  4. Was genuinely business-user friendly to facilitate greater stakeholder involvement
  5. Could visualize complex processes clearly and allow easy addition of details to specific process steps

Jarmo needed a solution that combined business accessibility with technical depth.

Why Qlerify?

Jarmo had used several tools in the past for process mapping, diagramming, requirements engineering and data modeling. However, these tools did not address the challenges outlined above. The decision to implement Qlerify was based on several distinguishing features that addressed GRK's specific needs:

  • Business-User Accessibility: Unlike many IT-centric tools, Qlerify prioritizes an interface that non-technical users can easily understand and engage with
  • Integrated Methodologies: The platform incorporates powerful methodologies for mapping processes and documenting requirements, data, and integrations, all streamlined for software development
  • Foundation in Best Practices: Built on proven software engineering approaches like Domain-Driven Design, Event Storming, Event Modeling, and User Story Mapping
  • Business-Centric Approach: The tool focuses on capturing business needs using visual models rather than complicated and lengthly technical specifications, making it easier to align development with business goals
  • AI-Enhanced Features: Integrated AI capabilities that quickly generate ideas for user stories, opportunities, problem statements, and other valuable content

Jarmo noted that this unique combination of capabilities was not available in other tools he had evaluated, making Qlerify the clear choice for GRK's requirements.

Implementation

The implementation process for Qlerify at GRK was remarkably straightforward. Jarmo and his team:

  1. Invited key business users to the platform
  2. Collaboratively mapped the first business process with business stakeholders
  3. The business users could then continue using the tool independently

This approach allowed for quick adoption and empowered business stakeholders to take ownership of their documentation.

GRK currently uses Qlerify for creating comprehensive system requirements for SaaS product selection.

Results

Since implementing Qlerify, GRK has experienced several notable improvements:

  • Enhanced Requirements Quality: The structured approach has led to more comprehensive and clearer system requirements
  • Improved Cross-Functional Collaboration: Stakeholders across the organization now have a better, more aligned understanding of system requirements
  • Streamlined Process Documentation: The team can now efficiently gather and document processes, system requirements, and data needs
  • Faster System Blueprint Creation: Working closely with business users has accelerated the creation of high-quality system blueprints
  • More Effective Feature Prioritization: The user-friendly visualization has made it easier to scope and prioritize features with business stakeholders
  • Single Source of Truth: All stakeholders now work from the same documentation, reducing misunderstandings and inconsistencies

While the implementation is relatively recent, making it difficult to quantify the impact in numbers, the qualitative improvements in requirements quality and cross-functional alignment have been significant.

Value

The primary value GRK has derived from Qlerify is a user-friendly, proven, and powerful approach to gathering and documenting business needs. This has enabled them to:

  • Better understand what needs to be built before development begins
  • Simplify the scoping and prioritization process
  • Improve alignment between business objectives and technical implementation
  • Create a common language between business and IT teams
  • Reduce rework and misalignment in development projects

GRK plans to expand the usage of Qlerify to other business units, enabling more teams to create system blueprints efficiently. They also intend to leverage the domain modeling features for designing APIs in the future.

”Qlerify was really handy in our ERP project for defining software requirements. The software was very easy to learn, and I’m happy to use it in future projects as well, because it helps visualize the software’s operating principles.” Sakari, Project Engineer at GRK

Conclusion

The implementation of Qlerify at GRK demonstrates how the right requirements engineering tool can transform the interaction between business and IT. By selecting a platform that prioritizes both business accessibility and technical depth, GRK has created a more efficient requirements gathering process that ensures development efforts align with genuine business needs.

For organizations struggling with the gap between business requirements and technical implementation, GRK's experience highlights the importance of selecting tools that can serve as a bridge between these two worlds. The right platform should not only document requirements but facilitate a collaborative process that gives all stakeholders clarity and ownership.

As GRK continues to expand their use of Qlerify across the organization, they are building a foundation for more efficient, aligned, and successful digital transformation efforts—proving that the right tools can indeed make all the difference in turning business needs into technical reality.

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